1tail.com Reviews and Complaints

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1tail.com Reviews

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  • No X-mas present for ME!



    For Christmas, I asked for a new seat for my R6. My wife ordered it before December 15. I still haven't gotten it and they charged her credit card. She called everyday and asked for a tracking number. The numbers they gave her didn't even work and when she asked for her money back, they said the package was lost in the mail. She called Mastercard and filed a complaint against 1tail and Mastercard got her money back and my wife filed a report with the BBB. She said the BBB was already well aware of the problems with this company. Beware! More...
    (Miscellaneous)
    dmaggio's Picture   dmaggio    0 Comments   Comments
  • Good service



    Ordered and received a motorcycle rectifier/regulator. Arrived in a weeks time by standard shipping. I had checked feedback from other customers before ordering, and some comments were problematic about availability after ordering or shipping time. I called to query about their protocols and CS was very responsive and concerned. Because of the positive conversation I decided to give them a shot. Based on my experience I have to counter the negative responses I read, and give this company a "thumbs up". I would gladly order again and have had far worse experience with other MC... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    ronsaircooled's Picture   ronsaircooled    0 Comments   Comments
  • False Advertisement/Horrible Customer Service



    1tail.com said they had a stator for my 1988 VT800C. I received a single e-mail from them, which stated I'd receive my part in 7 - 10 business days. Fourteen days later I call to find out where my part is... Devin Vannurden, their Merchandising Manager, tells me that they'd sent me an e-mail gaining my acceptance to receive the part a month later. Total flippin' lie!!! He refuses to cancel my order. Next I call one of their customer service reps who tells me that he will give me a credit and wave the 10% cancellation fee. Will have to wait the 7-10 business days to see... More...
    (Repair Services)
    dpfingsten's Picture   dpfingsten    5 Comments   Comments
  • ABSOLUTELY HORRIBLE



    I ordered a fender eliminator for my 2008 R1 from 1tail.com and they sent me the package withing 4 days. I was pleased to have my new fender eliminator so quickly until i opened the package and realize they had sent me frame sliders. I had to wait until Monday to call their customer service in which they told me i had to take pictures of the frame sliders because they didn't believe me. I took the pictures and sent it in to their customer service. I called again today to check up on it and it's still "under review". I highly urge everyone to NEVER NEVER NEVER order from... More...
    (Miscellaneous)
    ANGRYjarhead's Picture   ANGRYjarhead    0 Comments   Comments
  • bad business practices



    Order an undertail piece for my bike. First they tell me that shipping is free, total is $243 over the phone. Then I get the invoice and they charge $47 to ship to Canada, now the bill is $299. When I check visa and they bill me $311. These guys have no clue what they are doing. I email them for their 'prompt' attention, no reply in a week. Call them, and their phone lines are available for 1. Place an order, or 2. Check on an order, minimum 15 minute wait to talk to someone, at least when I called. Get in line to place an order and they answer a lot quicker.... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    franklinjones's Picture   franklinjones    0 Comments   Comments

1tail.com Reviews By Product


1tail.com Comments


XXFire says: (2 years ago)
 0
1tail.com wants 33.50 for shipping for a set of turn signal covers. Would NOT see if they could ship otherwise. RUDE customer service.



BuellnTrent says: (4 years ago)
 0
The rim for Lightening came in 5 days ..with decals! no complaints here in Ohio - trent



BuellnTrent says: (4 years ago)
 0
The rim for Lightening came in 5 days ..with decals! no complaints here in Ohio - trent



BuellnTrent says: (4 years ago)
 0
The rim for Lightening came in 5 days ..with decals! no complaints here in Ohio - trent



Suzuki13 says: (4 years ago)
 0
I 100% agree that 1tail.com is THE WORST! IF you make a human mistake and need to return something they ask for you to take a photo of it and explain why it was a mistake after I had already called in and explained what happened?! I still have not got my money back. DO NOT ORDER FROM THIS COMPANY.



dpfingsten says: (4 years ago)
 0
1tail.com said they had a stator for my 1988 VT800C. I received a single e-mail from them, which stated I'd receive my part in 7 - 10 business days. Fourteen days later I call to find out where my part is... Devin Vannurden, their Merchandising Manager, tells me that they'd sent me an e-mail gaining my acceptance to receive the part a month later. Total flippin' lie!!! He refuses to cancel my order. Next I call one of their customer service reps who tells me that he will give me a credit and wave the 10% cancellation fee. Will have to wait the 7-10 business days to see if he is full of sh** like his boss, but I am not hopeful. He was supposed to send me an e-mail confirming my cancellation. Nothing. Not going to have my bike running for a month, regardless... If you want to have your bike running, don't rely on 1tail.com. Oh yeah, their parts return number is disconnected. Total scam... DO NOT WASTE YOUR TIME WITH 1TAIL.COM. You'll regret it!!!!



dpfingsten says: (4 years ago)
 0
1tail.com said they had a stator for my 1988 VT800C. I received a single e-mail from them, which stated I'd receive my part in 7 - 10 business days. Fourteen days later I call to find out where my part is... Devin Vannurden, their Merchandising Manager, tells me that they'd sent me an e-mail gaining my acceptance to receive the part a month later. Total flippin' lie!!! He refuses to cancel my order. Next I call one of their customer service reps who tells me that he will give me a credit and wave the 10% cancellation fee. Will have to wait the 7-10 business days to see if he is full of sh** like his boss, but I am not hopeful. He was supposed to send me an e-mail confirming my cancellation. Nothing. Not going to have my bike running for a month, regardless... If you want to have your bike running, don't rely on 1tail.com. Oh yeah, their parts return number is disconnected. Total scam... DO NOT WASTE YOUR TIME WITH 1TAIL.COM. You'll regret it!!!!



dpfingsten says: (4 years ago)
 0
1tail.com said they had a stator for my 1988 VT800C. I received a single e-mail from them, which stated I'd receive my part in 7 - 10 business days. Fourteen days later I call to find out where my part is... Devin Vannurden, their Merchandising Manager, tells me that they'd sent me an e-mail gaining my acceptance to receive the part a month later. Total flippin' lie!!! He refuses to cancel my order. Next I call one of their customer service reps who tells me that he will give me a credit and wave the 10% cancellation fee. Will have to wait the 7-10 business days to see if he is full of sh** like his boss, but I am not hopeful. He was supposed to send me an e-mail confirming my cancellation. Nothing. Not going to have my bike running for a month, regardless... If you want to have your bike running, don't rely on 1tail.com. Oh yeah, their parts return number is disconnected. Total scam... DO NOT WASTE YOUR TIME WITH 1TAIL.COM. You'll regret it!!!!



gsxr2004 says: (6 years ago)
 0
1tail.com is the absolute worst place to get your motorcycle needs! go elsewhere. i ordered a part about a month ago havent recieved it yet. I had to send 6 emails and 3 phone calls just to find out that the part was discontinued! it took another 3 phone calls to get my money back and they wanted to charge me a 25% restocking fee for a part that they never had!!!! please people go else where for any motorcycle part! you will be better off!




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